Compliments and complaints
At ActewAGL we value our customers and appreciate their feedback.
We want to hear from you if you have received exceptional service or if you have comments or suggestions as to how we can improve our service and products.
Your contact officers to deal with feedback are as follows:
Water, sewerage and miscellaneous feedback
Regarding pipes, bursts, surcharges, entry to land, site restoration and other feedback related to water or sewerage networks. Or if you are uncertain where to direct your feedback.
Contact: Customer Service and Investigations
Phone: 6248 3555 (press 2 for water/sewer)
Fax: 6242 1459
Email us
Should you have concerns regarding the quality of water supplied to your property please contact our Faults and Emergencies team on 13 11 93.
If your concern relates to the current ACT water restrictions please contact the ACTEW Corporation Water Conservation Office on 6248 3131. For further information regarding the restrictions visit the ACTEW Corporation website.
Electricity or gas networks
Regarding wires, poles, gas pipes, supply outages, entry to land, site restoration and other feedback related to electricity or gas networks
Contact: Network Complaints and Investigations
Phone: 6293 5705
Fax: 6293 5750
Email us
Retail electricity and gas
Regarding electricity and gas accounts, marketing, sales calls and related feedback
Contact: Customer Liaison
Phone: 6248 3519
Fax: 6248 3865
Email us
Or mail any feedback to Customer Liaison, GPO Box 366, Canberra City, ACT, 2601
You can review our complaints handling procedure online.
Nominate an employee for an award
ActewAGL and TransACT believe in recognising and rewarding outstanding performance within the organisation.
That’s why we want to hear from you if you’ve had dealings with individuals or teams who have gone above and beyond their duty to deliver exceptional customer service or taken initiative towards improving the wellbeing of the community.
Learn more about Shooting Stars, our internal awards program.
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