Contact us

ActewAGL welcomes your feedback and enquiries.

Online forms

• General enquiry form
• Change address
• Apply for direct debit
• Report a water wastage incident or breach
• Request approved dealer details
• Book a tour
• Book a school visit
• Other online forms

Contact details

At ActewAGL we are committed to providing you with superior customer service. We will endeavour to respond to your enquiry within three working days.

	Opening hours	Phone
Electricity	24 hours	13 10 93
Natural gas	24 hours	13 19 09
Water and sewerage	24 hours	13 11 93
Stormwater (Canberra Connect)	24 hours	13 22 81
Hot water repairs and replacements	24 hours	13 22 45
Grapevine (internet)	Monday to Friday 8.00am to 9.00pm Saturday 11.00am to 7.00pm Public holidays 11.00am to 7.00pm	13 35 00

	Opening hours	Phone
Electricity, water, sewerage and complaints	Monday to Friday 8.00am to 6.00pm	13 14 93
Natural gas	Monday to Friday 8.00am to 6.00pm	13 18 86
Grapevine ISP services	Monday to Friday 8.00am to 6.00pm	13 35 00
Compliments and complaints More information...	Monday to Friday 8.00am to 6.00pm	13 14 93

		Phone
Electricity, water, sewerage, Grapevine ISP services and complaints		6248 3179
Natural gas		1800 813 028

		Phone
		13 14 50

	Opening hours	Phone
One call connects all Moving home? Connect your electricity, natural gas, internet, phone, mobile phone and digital television with just one call. More information...	Monday to Friday 8.00am to 8.00pm Saturday 9.00am to 3.00pm	13 12 93
Bundles Bundle your electricity, natural gas, telephone and internet services to save money. More information...		13 12 93
Greenchoice (green energy) More information...		13 14 93
Grapevine (internet services) More information...		13 35 00
ActewAGL Home Services Natural gas appliance repairs and electrical services for your home. More information...		13 17 66

		Phone
ActewAGL Energy Shops 145 Gladstone Street, Fyshwick 99 Kinghorne Street, Nowra 174 Princes Highway, South Nowra 84 Auburn Street, Goulburn 78 Main Street, Young More information...		13 22 45
Homeconnect store 182-200 City Walk, Canberra City Shop 72 Westfield Woden, Keltie Street More information...		1800 114 115
ActewAGL and TransACT outlets Carol's Retravision 66-68 Vulcan Street, Moruya Leading Edge Electronics 130 Princes Highway, Ulladulla More information...		4474 4115 4454 5588
360° living The Marketplace, Gungahlin More information...		6162 1417

	Opening hours	Phone
Advice on new installations, technical regulations and building requirements for electricity, natural gas, water, sewerage, tradewaste and stormwater.	Monday to Friday 8.30am to 5.00pm	6248 3555

		Phone
ActewAGL House 221 London Circuit Canberra City ACT 2600 GPO Box 366 Canberra City ACT 2601		6248 3131

Mobile: 0414 515 359 Email: marketing@actewagl.com.au